Effective Date: January 1, 2025 | Last Updated: April 16, 2026
1. Accepted Payment Methods
SwiftShift Packers & Movers Pvt. Ltd. (“SwiftShift,” “we,” “us,” or “our”) offers multiple convenient payment methods to make the process easy and accessible for all customers. You do not need a credit card to book our services.
1.1 UPI (Unified Payments Interface)
- We accept payments via all major UPI apps including Google Pay, PhonePe, Paytm, BHIM, and any bank’s UPI application.
- UPI payments are instant, free of charge, and provide an immediate digital receipt.
- Our UPI details will be shared at the time of booking confirmation.
1.2 Bank Transfer (NEFT / RTGS / IMPS)
- You can make payments directly to our company bank account via NEFT, RTGS, or IMPS transfer.
- Our bank account details will be provided on the invoice / quotation document. Please ensure you use the exact details mentioned on your invoice.
- NEFT transfers typically take 30 minutes to 2 hours. RTGS is processed within 30 minutes during banking hours. IMPS is instant and available 24/7.
1.3 Cash Payment
- Cash payments are accepted for both the advance booking amount and the balance payment at the time of delivery.
- Cash should be paid directly to the authorized team lead and an official receipt will be issued immediately.
- For security and record-keeping purposes, we recommend digital payments (UPI or bank transfer) wherever possible.
Note: We currently do not accept credit cards, debit cards, or cheque payments. This may change in the future, and any updates will be reflected on this page.
1.4 Payment Security
All digital payments (UPI and bank transfers) are processed through your own banking infrastructure — we do not store, access, or process your payment credentials. We never ask for your UPI PIN, OTP, net banking password, or card details. If anyone contacts you claiming to be from SwiftShift and asks for such information, do not share it and report it to us immediately.
2. Payment Schedule
Payments for our services are structured in two parts to keep the process simple and transparent:
2.1 Advance Booking Amount
- A booking advance is required to confirm your move. This amount secures your preferred moving date and ensures that a team and vehicles are reserved for your service.
- The advance amount is typically 20–30% of the total quoted price, depending on the size and distance of the move.
- The exact advance amount will be clearly stated in your quotation before you make any payment.
- Your booking is confirmed only after the advance payment is received. Until then, dates and vehicle allocation remain tentative.
2.2 Balance Payment on Delivery
- The remaining balance is to be paid upon successful delivery of your belongings at the destination.
- Payment should be made after you have inspected your items and verified the delivery against the inventory checklist.
- The balance amount can be paid via any of our accepted payment methods (UPI, bank transfer, or cash).
- Our team will issue a final receipt / proof of delivery once the balance payment is received and delivery is confirmed.
2.3 Storage Services
- For warehouse & storage services, payment terms may differ. Storage charges are typically billed on a monthly basis, with the first month’s rent and a security deposit due at the time of moving goods into storage.
- Specific payment terms for storage will be outlined in your storage agreement.
3. Pricing Transparency
We believe in clear, upfront pricing. Here is how our pricing works:
3.1 Website Prices
- The prices shown on our website (www.swiftshiftpackers.online) are starting prices intended to give you a general idea of costs.
- Starting prices are based on standard moves within a city for a typical 1BHK or 2BHK household. Actual prices depend on the volume of goods, distance, floor level, packing materials required, and any special handling needs.
- Website prices are starting estimates. Your final confirmed quotation, provided after assessment, is the price you pay for the agreed services.
3.2 Final Quotation
- Before any work begins, you will receive a detailed, itemized quotation that clearly lists all charges. This includes packing charges, loading charges, transportation charges, unloading charges, unpacking charges, and any applicable taxes.
- The final quote is based on the actual details of your move — volume of items, pickup and drop locations, floor levels, access conditions, special items, and chosen services.
- You will have the opportunity to review, ask questions about, and approve the quotation before making any payment or commitment.
- No work will begin without your explicit approval of the final quoted price.
4. Clear, Upfront Pricing
SwiftShift is committed to clear, upfront pricing. What this means for you:
- The price you approve in the final quotation is the price you pay. There will be no surprise fees added during or after the service.
- If any additional services or charges become necessary due to unforeseen circumstances (such as inability to access a location as originally planned, additional items not declared during the survey, or waiting time beyond the agreed window), our team will inform you immediately and seek your approval before proceeding.
- Any additional charges that arise will be documented, explained, and agreed upon before being applied.
- You will never be asked to pay more than the agreed amount without prior discussion and your consent.
5. Receipts & Documentation
We provide complete documentation for every transaction:
- Quotation Document: A detailed, itemized breakdown of all estimated charges, sent to you before booking confirmation.
- Booking Confirmation: An acknowledgment confirming your service date, scope, and advance payment received.
- Advance Payment Receipt: An official receipt issued upon receiving the advance booking amount, including the amount paid, payment method, and balance remaining.
- Inventory Checklist: A list of all items packed and loaded, prepared at the pickup location and verified at the delivery location.
- Final Payment Receipt: An official receipt issued upon receiving the balance payment, confirming that full payment has been made.
- Invoice / Bill: A GST-compliant invoice for the complete service, which can be used for tax purposes, corporate expense claims, or personal records.
All receipts and documents are shared via WhatsApp and/or email. If you need additional copies or a specific format, please let our team know.
6. Advance & Deposit Terms
- The advance booking amount is a deposit to secure your moving date, team, and vehicles. It forms part of the total service charge and is deducted from the final amount.
- The advance is non-refundable if the booking is cancelled within 24 hours of the scheduled service date, unless the cancellation is due to a fault on our part.
- For cancellations made more than 48 hours before the scheduled date, a partial or complete refund of the advance may be provided as per our Cancellation & Refund Policy.
- If SwiftShift is unable to perform the service on the scheduled date due to reasons within our control, the advance will be fully refunded or adjusted against a rescheduled service, at the customer’s choice.
- For detailed refund timelines and conditions, please refer to our Cancellation & Refund Policy.
7. Cancellation & Refund Reference
Our complete cancellation and refund terms — including cancellation windows, refund percentages, processing timelines, and how to request a cancellation — are covered in a separate, dedicated policy. Please read our Cancellation & Refund Policy for full details.
Key highlights:
- Cancellations made more than 48 hours before the scheduled service are eligible for a refund of the advance amount (minus processing fees, if any).
- Cancellations made within 24–48 hours may receive a partial refund.
- Cancellations within 24 hours of the scheduled service are generally non-refundable.
- Refunds are processed within 7–10 business days to the original payment method.
8. GST & Tax Information
SwiftShift Packers & Movers Pvt. Ltd. is a GST-registered company. Here is what you need to know about taxes:
- All our service charges are subject to Goods and Services Tax (GST) as applicable under Indian tax law.
- The GST rate applicable to packing and moving services is 18% (SAC Code: 996812 — Household goods removal/transport services) as of the last update of this policy. This rate is determined by the Government of India and may change.
- GST is included in the final quoted price shared with you. We do not add GST on top of the quoted amount — the amount in your quotation is the total payable amount including all taxes.
- A GST-compliant tax invoice will be provided for every service. This invoice includes our GSTIN, the HSN/SAC code, the tax breakdown (CGST + SGST for intrastate moves within Haryana, or IGST for interstate moves), and all other legally required details under the Central Goods and Services Tax Act, 2017.
- Corporate customers or businesses requiring invoices for Input Tax Credit (ITC) purposes should inform us at the time of booking, and we will ensure the invoice includes your company’s GSTIN and meets all ITC eligibility requirements.
8.1 GST on Refunds
When a refund is issued (as per our Cancellation & Refund Policy), the refund amount includes the proportionate GST component. For example, if your total quoted price was &rupee;10,000 inclusive of 18% GST and you are entitled to a 50% refund, you will receive &rupee;5,000 (which includes &rupee;763 of GST). We issue a GST credit note for the refunded amount, as required under GST law.
9. Disputed Charges
If you believe any charge on your invoice or receipt is incorrect, please contact us within 7 days of the service date:
- Email us at letconnect@swiftshiftpackers.online with your booking reference number and a description of the disputed charge.
- Our billing team will review the charge and respond within 3 business days.
- If the charge is found to be incorrect, we will issue a corrected invoice and a GST credit note, and process any refund due within 7–10 business days.
- If the dispute is not resolved to your satisfaction, you may escalate to our Grievance Officer (see Section 12 below) or file a complaint with the Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.
10. Consumer Rights
Under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, you have the right to:
- Receive a clear, itemized invoice before making any payment.
- Not be charged any amount beyond the approved quotation without your explicit consent.
- Receive a complete refund if SwiftShift fails to deliver the confirmed service.
- File a complaint with the appropriate Consumer Disputes Redressal Commission if payment disputes remain unresolved.
- Contact the National Consumer Helpline at 1800-11-4000 (toll-free) or visit consumerhelpline.gov.in.
11. Applicable Laws
This Payment Policy is governed by the following Indian legislation:
- Central Goods and Services Tax Act, 2017 — GST rates, invoicing, credit notes, and ITC.
- Payment and Settlement Systems Act, 2007 — Regulation of UPI and digital payment methods.
- Consumer Protection Act, 2019 — Your rights against unfair trade practices and overcharging.
- Indian Contract Act, 1872 — Enforceability of payment obligations under the service agreement.
12. Grievance Officer for Billing
If you have unresolved billing concerns, you may contact our designated Grievance Officer:
- Grievance Officer: Accounts & Billing Department
- Email: letconnect@swiftshiftpackers.online (subject line: “Billing Grievance”)
- Acknowledgment: Within 48 hours of receiving your complaint.
- Resolution: Within 30 days, as mandated by the Consumer Protection Act, 2019.
13. Changes to This Policy
We may update this Payment Policy from time to time to reflect changes in our payment processes, accepted methods, or applicable laws. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.
14. Contact Us for Billing Inquiries
If you have any questions about payments, invoices, receipts, GST, or any billing matter, please contact us: