Effective Date: January 1, 2025 | Last Updated: April 16, 2026
1. Our Approach to Safety
Moving involves strangers entering your home, handling your personal items, and driving them across the city or the country. We take that responsibility seriously. This page explains the checks and standards we follow so you know exactly what to expect from our team.
2. Crew Verification
Every person who shows up at your door as part of a SwiftShift crew goes through a verification process before they are assigned to any job:
- Identity check: Government-issued ID (Aadhaar card) is collected and verified for every crew member through the Aadhaar verification system.
- Address verification: Current and permanent address details are recorded and cross-checked against the Aadhaar-linked address. For crew members with a different current address, we verify through utility bills or rental agreements.
- Background screening: We conduct background verification through local police verification (where available) and reference checks from previous employers. Criminal record checks are performed through third-party verification services before onboarding any packer, loader, or driver.
- Driving licence verification: For all drivers, we verify the commercial driving licence through the Parivahan / Sarathi portal (Ministry of Road Transport & Highways) to confirm validity, licence class, and any challans or suspensions.
- Uniforms & ID badges: All crew members wear company-branded uniforms and carry a SwiftShift photo ID badge with their name, employee ID, and photograph. If someone shows up without proper identification, you have every right to refuse entry and contact us immediately.
3. Driver & Vehicle Standards
Our drivers and vehicles are held to clear safety standards:
- Licensed drivers: All drivers hold valid commercial driving licences appropriate for the vehicle class they operate, verified through the Parivahan portal.
- Vehicle maintenance: Our fleet undergoes regular servicing and safety inspections. Trucks are checked before every long-distance trip for brakes, tyres, lights, and load securing equipment.
- Enclosed trucks: We use fully enclosed moving trucks to protect your belongings from rain, dust, and road debris.
- GPS tracking: All vehicles are equipped with GPS. For intercity moves, we share a live tracking link via WhatsApp so you can follow your shipment in real time.
- No overloading: We never overload vehicles beyond their rated capacity. If the volume exceeds the truck’s capacity, we arrange an additional vehicle rather than compromising safety.
3.1 Vehicle Insurance
All vehicles in our fleet carry the following insurance as mandated by the Motor Vehicles Act, 1988:
- Third-party liability insurance: Mandatory under the Motor Vehicles Act, covering damage or injury caused to third parties during transit.
- Goods-in-transit insurance: Covers your belongings against damage from road accidents, fire, and natural calamities while they are being transported in our vehicles. This is included as basic carrier liability at no extra cost.
- Comprehensive vehicle insurance: Our own trucks carry comprehensive insurance, ensuring service continuity in case of vehicle damage.
Vehicle insurance certificates and Pollution Under Control (PUC) certificates are kept current for all vehicles. You may request to see these documents before your goods are loaded.
4. Packing Safety Standards
Proper packing is one of the most important factors in preventing damage. Our packers follow a standard protocol:
- Material quality: We use industry-grade corrugated boxes, bubble wrap, foam sheets, thermocol padding, stretch film, and wooden crating. No newspaper wrapping or recycled boxes.
- Fragile item handling: Glassware, electronics, mirrors, and artwork get extra layers of protection — bubble wrap, foam corners, and rigid outer crating where needed.
- Labelling: Every box is labelled with its contents and destination room. Fragile items are marked clearly so loaders handle them accordingly.
- Inventory checklist: A written inventory is prepared at the pickup location and verified at delivery. Both you and the crew lead sign off on it.
- Floor & doorframe protection: We lay protective covers on floors and doorframes during loading and unloading to prevent scuffs and scratches to your property.
5. Loading & Unloading Safety
- Heavy items (refrigerators, washing machines, safes) are moved using trolleys, straps, and team lifts — never single-person carries.
- Furniture is padded with moving blankets before being carried through doorways and staircases.
- Items are stacked in the truck using proper weight distribution — heavy at the bottom, fragile on top, secured with straps and spacers.
- Crew members wear safety footwear and lifting gloves during every job.
6. Transit Insurance
We offer optional transit insurance on all moves to give you financial protection:
- Basic carrier liability: Included at no extra cost on every move. Covers handling damage caused by our crew during loading, transit, and unloading.
- Comprehensive transit insurance: Available as part of our service packages. Covers accidental damage, fire, theft, and natural calamities during transport. Premium is a small percentage of the total declared value of your goods.
- High-value item coverage: For antiques, artwork, musical instruments, and expensive electronics, we offer specialised coverage with higher limits.
Insurance details and options are discussed during the quotation process. We recommend comprehensive coverage for all intercity and long-distance moves.
7. Hygiene Protocols
We maintain standard hygiene practices across all operations:
- Crew members who are unwell are not assigned to active jobs.
- Hand sanitiser is available with every crew during moves.
- Packing materials are stored in clean, dry warehouse conditions and are never reused from previous jobs.
- Trucks are cleaned after every job before loading new customer goods.
- Crew members maintain personal hygiene standards and are expected to use washrooms only at designated facilities, not at the customer’s home.
8. Incident Reporting & Escalation
If any safety incident occurs during your move — damage to goods, crew injury, vehicle accident, property damage, or any other concern — here is the process:
- Immediate reporting: Report to the crew lead on-site and document with photographs. Note the damage on the inventory checklist before signing.
- Same-day escalation: Contact us via WhatsApp or phone at +91-88002 54354. We acknowledge all incident reports within 4 hours.
- Formal claim: Submit a written damage claim within 48 hours of delivery, as per our Service Policy. Include photographs, the signed inventory checklist, and a description of the damage.
- Investigation: Our operations team reviews the claim within 5 business days. The crew lead’s report and any photographic evidence are examined.
- Resolution: Eligible claims are resolved within 15 business days through repair, replacement, or compensation at &rupee;50 per kilogram (as defined in our Terms & Conditions).
8.1 Complaints Escalation
If you are not satisfied with the resolution:
- Step 1: Escalate to our Grievance Officer at letconnect@swiftshiftpackers.online (subject: “Safety Grievance”). Acknowledgment within 48 hours, resolution within 30 days.
- Step 2: If still unresolved, file a complaint with the Consumer Disputes Redressal Commission (District / State / National level, based on the claim amount) under the Consumer Protection Act, 2019.
- Step 3: You may also contact the National Consumer Helpline at 1800-11-4000 (toll-free) or visit consumerhelpline.gov.in.
9. Reporting a Safety Concern
If you notice anything that concerns you during your move — a crew member without an ID badge, unsafe driving, improper handling of your items, or anything else — please report it immediately:
We take every report seriously and will follow up within 24 hours.
10. Consumer Rights
Under the Consumer Protection Act, 2019, you have the right to:
- Expect safe handling of your belongings by verified, experienced crew members.
- Receive compensation for damage caused by crew negligence during the move.
- File a complaint with the Consumer Disputes Redressal Commission (District, State, or National level) if safety-related concerns are not addressed.
- Contact the National Consumer Helpline at 1800-11-4000 (toll-free) or visit consumerhelpline.gov.in.
11. Grievance Officer
For unresolved safety or verification concerns:
- Grievance Officer: Operations & Safety Department
- Email: letconnect@swiftshiftpackers.online (subject line: “Safety Grievance”)
- Acknowledgment: Within 48 hours of receiving your complaint.
- Resolution: Within 30 days, as mandated by the Consumer Protection Act, 2019.
12. Applicable Laws
Our safety and verification standards comply with the following Indian legislation:
- Motor Vehicles Act, 1988 — Driving licence requirements, vehicle fitness, insurance, and road safety.
- Aadhaar (Targeted Delivery of Financial and Other Subsidies, Benefits and Services) Act, 2016 — Identity verification of crew members.
- Consumer Protection Act, 2019 — Your rights regarding safe service delivery and damage claims.
- Carriage by Road Act, 2007 — Carrier liability for loss or damage to goods during road transport.
13. Contact Us
For any questions about our safety practices or crew verification process:
- Company: SwiftShift Packers & Movers Pvt. Ltd.
- CIN: U52293HR2025PTC981225
- GSTIN: 06AAGEV8945D1ZF
- Email: letconnect@swiftshiftpackers.online
- Phone / WhatsApp: +91-88002 54354
- Registered Office: Haryana
- Operating Office: Plot No. 22, Sector 14, Gurgaon, Haryana – 122001
- Website: www.swiftshiftpackers.online